Frequently Asked Questions

Booking is easy! Just reach out to us by email, phone, or text to request a quote. Once you get your formal quote, we’ll send you a rental agreement and a payment link for your 50% nonrefundable deposit. Your rentals are officially reserved once we receive both the signed agreement and deposit—then you’re all set to plan your event stress-free!

We recommend reserving your equipment as soon as possible to ensure availability, especially during peak season (April-June). However, we can often accommodate last-minute requests.

We offer a flat $100 delivery fee for locations within 10 miles of our warehouse. This provides a simple, predictable cost for most local orders. For destinations beyond 10 miles, a per-mile fee applies. Contact us if you’re unsure whether your location falls within the 10-mile zone—we’re happy to help!

While most deliveries qualify for the standard flat rate, additional fees may apply depending on the size of your order, distance, or delivery complexity. Examples include:

• Stairs or multiple levels at the delivery location
• Obstacles such as narrow pathways, mud, or uneven terrain
• Long distances from the truck to the setup area

Orders over 20 miles from our warehouse may be subject to a long-distance mileage rate for each additional mile. To avoid surprises, please mention any potential challenges when requesting your quote.

Yes! Customer pick-up is allowed. Simply request this option when you submit your quote, and we’ll provide all the details on how the pick-up and return process works.

Yes! You can make changes to your order at any time before the final balance is paid, as long as the items or services are still available. Items or services can even be removed from the contract after the deposit is paid, but please note that only 50% refunds are available. This is because the 50% deposit is used to reserve those items, preventing them from being booked for other events.

The damage fee helps cover any repairs or maintenance on our rental items caused by normal wear and tear during events, such as stains, rips, or minor broken pieces. This fee is typically 10% of the total rental (before delivery and additional services) and is standard in the event rental industry.

Charging this fee ensures that every customer receives clean, high-quality tables, chairs, tents, and tablecloths for their event. We take pride in the appearance and condition of our rentals, and this small fee helps us maintain that quality for all our clients.

No, the damage fee is non-refundable. It is applied to cover routine maintenance and repairs for normal wear and tear on our rental items, ensuring that every customer receives clean, high-quality tables, chairs, tents, and tablecloths. This standard industry fee helps us maintain our inventory, so your event looks its best.

Missing items are not covered by the damage fee and must be replaced by the customer. We will provide an invoice for the wholesale replacement cost of any items that are missing at the time of pickup. This ensures our inventory stays complete and available for future events.